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AIRS: Chat and Text $28.00
AIRS Online Courses
 

AIRS: Chat and Text

The ways in which people access Information & Referral (I&R) and other human services are changing – and changing rapidly. Clients want services that are highly accessible, flexible, and individualized to their preferences. I&R organizations and their staff need to deliver quality service using online chat and mobile texting technologies. This course outlines the knowledge and skills required. This course will help human service providers identify the important considerations for setting up chat or mobile texting at their organization, including the components of chat and text software platforms. It will also assist I&R services providers to understand the basics of professional communication in a text-based environment, including how to apply national Standards for I&R service delivery to chat and texting. Special attention will be given to how to handle crises in a text-based environment. This course assists the learner by combining graphics and narrative, while also using recap exercises, section summaries and text transcripts to maintain engagement and ensure the learning objectives are achieved.
ITEM: #175883
$28.00
AIRS: Chat and Text
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